How to submit a claim

Group Outpatient Medical Claim

• The insured employee/claim applicant must complete and send the “Group Outpatient Claim Form (HK-CL-GCLA-02)” together with original receipts within 90 days from date of treatment to our company for processing. Late submissions will not be processed.
• Insured employees can use e-claim service（ https://gp.chinalife.com.hk）and upload medical receipts for application of outpatient medical claim. Claim will be approved within 1 working day (For the amount of single medical receipt above HK$ 10,000，please mail us the original medical receipts and claim form within 2 working days for claim assessment). If autopay payment method is applied, the claim payment will be transferred to your account within 3 working days from the date of settlement.
• Referral letter of registered physician is required for claim of specialist treatment, X-ray, laboratory test, physiotherapist and chiropractor treatment (except if referral letter is waived).