How to submit a claim

Document(s) required

• Original Policy
  If unable to provide original policy，should submit the：

• ID of the Insured
• ID cancellation proof of the Insured (applicable to HK resident passed away in Mainland China and overseas)
• ID of the beneficiary
• Relationship proof of the Insured and beneficiary
• Death certificate
• Notarial certificate of death (applicable to events occurred in Mainland China)
• Proof of death certificate issued by the local consulate (applicable to events occurred overseas)
• Medical certificate for cause of death (applicable to events occurred in Mainland China)
• Household certificate cancelled proof (applicable to claims occurred in Mainland China)
• Funeral and cremation proof (applicable to events occurred in Mainland China and overseas)
• Trustee documents/certificate of guardianship (if applicable)*
• Letter of Administration / Grand of Probate (if applicable)*
• Medical or hospital records of insured (if applicable) *
• Autopsy report (if necessary) *
• Police report (applicable to accidental death) *

Remarks

All proof documents for death claims should be certified true copies. You can obtain certified true copy by certified the original document by bank staff / insurance intermediary / our customer service staff / Solicitors.