Service Header

 E Self-Service and Form Library

Policy Servicing

E Self-Service  

Form Application

  • HK-CS-CHG-01
    Change of Policyholder Address/ Contact Numbers/ Email Address Form

    Download Change of Contact Information User Guide

  • HK-CS-CHG-11
    Change of Policyholder/ Insured Personal Information/ Occupation/ Signature Form
  • CPHER_PP
    Cessation of Premium Holiday and Resume Premium Payment Form (For Non Investment-Linked Assurance Scheme)
  • HK-CS-CHG-02
    Request for Policy Ownership Transfer
  • HK-CS-CHG-03
    Change of Payment Form

    Download Change Payment Mode User Guide

  • HK-CS-CHG-05
    Policy Assignment/Release of Policy Assignment Form
  • HK-CS-CHG-06
    Policy Donation and Change of Beneficiary Appointment Form

    Download Change Beneficiary User Guide

  • HK-CS-CHG-07
    Request for Change of Policy Coverage
  • HK-CS-CHG-08
    Request for policy Reinstatement
  • HK-CS-CHG-12_202106-01
    Policy Assignment Declaration
  • HK-CS-CHG-13
    Request for Designation / Change / Termination of Contingent Insured
  • HK-CS-CHG-14
    Request for Change of Insured Form
  • HK-CS-CHG-15
    Request for Appointment / Change / Termination of Contingent Policyholder
  • HK-CS-SUP-1
    Supplemental To Change of Policy Information – General Information
  • HK-CS-CHG-04
    Policy Lost Declaration
  • HK-CS-PICSE
    Personal Information Collection Statement
  • HK-PCSWD
    WITNESS DECLARATION FORM (Customer Service As Witness)
  • HK-PSWD
    WITNESS DECLARATION FORM (For Policy Service Use)
  • HK-CSCRS-CP
    Self-Certification Form – Controlling Person (Applicable for existing client)
  • HK-CSCRS-EN
    Self-Certification Form – Entity (Applicable for existing client)
  • HK-CSCRS-IN
    Self-Certification Form – Individual (Applicable for existing client)

    Download Self-Certification (“CRS”) User Guide

Payment & Collection

E Self-Service  

Form Application

  • AFDD
    Authorization For Demand Draft
  • HK-CS-FIN-01
    Request For Financial Services Form
  • HK-CS-FIN-02
    Request For Policy Maturity Benefit Form
  • HK-CS-FIN-03
    Policy Payment Application Guidance Notes (Applicable to Entity Policyholder)
  • HK-CS-FIN-07
    Request For Change of Payment Options and Information Form

    Download Change Payment Option User Guide

  • HK-CS-FIN-08
    Special Payment Arrangement Request Form
  • HK-CS-ATP-01
    Direct Debit Authorization

    Download Application for Autopay User Guide

  • HK-CS-ATP-02
    Direct Debit Authorization (Applicable to Cross Border Long Card Direct Debit Authorization)
  • HK-CS-CHG-09
    Request for Cancel Autopay Instruction

    Download Reactivate or Cancel Autopay Instruction User Guide

  • HK-CS-CHG-10
    Request for Reactivate Autopay Instruction

    Download Reactivate or Cancel Autopay Instruction User Guide

  • HK-CS-TPP
    Third Party Payment Instruction Form (For Renewal Premium and Premium Levy Only)
  • NB-TPP
    Third Party Payment Instruction Form(For Initial Premium and Premium Levy Only)

New Application

E Self-Service  

Form Application

  • HK-UWCRS-CP
    Self-Certification Form – Controlling Person (For New Business Use)
  • HK-UWCRS-Entity
    Self-Certification Form – Entity (For New Business Use)
  • HK-UWCRS-Individual
    Self-Certification Form – Individual (For New Business Use)
  • HK-UW-BrokerGFNA-Entity
    Financial Needs Analysis Form (Generic Version) (Applicable To Company/Entity As (Proposed) Policyholder
  • HK-UW-BrokerGFNA-IND
    Financial Needs Analysis Form (Generic Version)(Applicable To Individual As (Proposed) Policyholder
  • HK-UW-FNA-Entity
    Financial Needs Analysis Form (Applicable To Company/Entity As (Proposed) Policyholder)
  • HK-UW-FNA-IND
    Financial Needs Analysis Form (Applicable To Individual As (Proposed) Policyholder)
  • HK-UW-FNA-SAQ
    Suitability Assessment Questionnaire for Medical Insurance Product (Applicable To Medical And Critical Illness Coverage – FNA Exempted Product)
  • HK-UW-FNA-SAQ_FNA
    Suitability Assessment Questionnaire for Medical Insurance Product (Applicable To Medical And Critical Illness Coverage Submit With FNA)
  • HK-UW-PREMIUM-FINANCING
    IMPORTANT FACTS STATEMENT – PREMIUM FINANCING
  • HK-UW-PREMIUM-FINANCING-Bank
    IMPORTANT FACTS STATEMENT – PREMIUM FINANCING (Bank Version)
  • BFQ
    Supplementary Financial Statement for Business Covers
  • LAQ
    Large Amount Questionnaire
  • HK-UW-CN
    Health Declaration For Voluntary Health Insurance Scheme Policy 「Guard Your Health / Healthy Life Medical Insurance Plan 」
  • HK-UW-DC
    Disclaimer for Application
  • HK-UW-IFSPR
    Important Facts Statement – Policy Replacement
  • HK-UW-QNR-JI
    Questionnaire For The Junior Insured
  • HK-UW-QNR-TQ
    Travel Questionnaire
  • HK-UW-SISHQ
    Supplementary Information Form - Simplified Health Questionnaire (Applicable to Saving Plan)
  • HK-UW-SUPP-ENTITY
    Supplementary Information Form - Applicable to Entity (Proposed)
  • HK-UW-SUPP-SHAREHOLDER
    Supplementary Information Form (Applicable to Individual Shareholder)
  • HK-UW-SUPP-SP
    Supplementary Information Form
  • HK-UW-WD
    Witness Declaration Form (For New Business Use)
  • HK-UWDECLRATION
    Declaration For Using Signature Stamp
  • HK-UWIFS-MP
    Important Facts Statement for Mainland Policyholder (IFS-MP) (Chinese Only)
  • HK-VHIS-Mig
    Application and Declaration Form for Voluntary Health Insurance Scheme (VHIS) Migration

Individual Claim

E Self-Service  

Form Application

  • HK-CL-ICLA18
    Claim Direct Payment Application Form
  • HK-CL-ICLA24
    Claims Cross Border Remittance Service Application Form (Only Applicable For Greater Bay Area CGB’S Account Holder)
  • HK-CS-FIN-08
    Special Payment Arrangement Request Form
  • HK-CL-ICLA25
    Hospitalization Direct Billing Pre-Approval Form (Applicable For Non Mastercare Medical Plan)
  • CRS-CP(Claims)
    Self-Certification Form – Controlling Person (For Claims Use)
  • HK-CLCRS-Entity
    Self-Certification Form – Entity (For Claims Use)
  • HK-CLCRS-Individual
    Self-Certification Form – Individual (For Claims Use)
  • HK-CL-ICLA05
    Critical Illness Claim Form - Cancer

  • HK-CL-ICLA06
    Critical Illness Claim Form - Stroke

  • HK-CL-ICLA07
    CRITICAL ILLNESS CLAIM FORM – HEART ATTACK/ CORONARY ARTERY DISEASE REQUIRING SURGERY / ANGIOPLASTY
  • HK-CL-ICLA08
    Critical Illness Claim Form - Heart Valve Replacement
  • HK-CL-ICLA09
    Critical Illness Claim Form - Others

  • HK-CL-ICLA11
    Terminal Illness Claim Form

  • HK-CL-ICLA27
    critical illness claim form – brain damage
  • HK-CL-ICLA28
    critical illness claim form – carcinoma-in-situ or early malignancies
  • HK-CL-ICLA29
    critical illness claim form – benign brain tumour
  • HK-CL-ICLA30
    critical illness claim form –autism
  • HK-CL-ICLA31
    critical illness claim form – kawasaki disease
  • HK-CL-ICLA12
    Long Term Sick Leave Claim Form
  • HK-CL-ICLA13
    Waiver of Premium / Payor Benefit Claim Form

  • HK-CL-ICLA04
    Time Lady Insurance Claim Form

  • HK-CL-ICLA19
    LadyVital Female Protection Claim Form

  • HK-CL-ICLA22
    Beneficiary Withdraw Annuity Benefit Form
  • HK-CL-ICLA23
    Application for Share Happiness Reward
  • PLD
    Policy Lost Declaration
  • HK-CL-CLA20220630
    Application Form For VHIS Claimable Amount Estimate
  • HK-CL-CLA21
    MasterCare Medical Plan Direct Billing Pre-approval Form
  • HK-CL-ICLA02
    Hospitalization Claim Form

  • HK-CL-ICLA32
    Icare Medical Insurance Plan/Health Guard Hospital Care Benefit Plan -Application Form For Claimable Amount Estimate
  • HK-CL-ICLA10
    Individual Out-Patient Claim Form

  • HK-CL-ICLA03
    Accident Claim Form

  • HK-CL-ICLA01
    Death Claim Form

Group Claim

E Self-Service  

Form Application

Investment-Linked Insurance Plan

E Self-Service  

Form Application

  • HK-CS-ILAS-020210713
    Investment Options Information
  • HK-CS-ILAS-04
    Request for Investment-Linked Assurance Scheme Policy Services
  • HK-CS-ILAS-RPQFD-01
    Risk Profile Questionnaire for Individuals_Investment-Linked Assurance Scheme Policy <ILAS> (For Wealth Builder Investment-Linked Plan only)
Service Body